Privacy policy
Last updated: May 18, 2026
Legacy Living Properties, a division of Legacy Group Holdings (Pty) Ltd (“Legacy Living”, “we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.legacyliving.co.za or contact us regarding our properties and services.
1. Information We Collect
We may collect the following personal information:
Contact information — name, email address, phone number, and postal address when you submit an enquiry or contact form.
Property preferences — details about the type of property you are interested in, budget, and location preferences.
Usage data — IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you browse our website.
Communication records — records of correspondence when you contact us by email, phone, or through our website.
2. How We Use Your Information
We use the information we collect to:
Respond to your property enquiries and provide relevant listings.
Schedule viewings and facilitate property transactions.
Send you marketing communications about new listings, promotions, and events (where you have consented).
Improve our website, services, and user experience.
Comply with legal and regulatory obligations under South African law, including the Protection of Personal Information Act (POPIA).
3. Legal Basis for Processing (POPIA)
We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Our lawful grounds for processing include:
Your consent when submitting enquiry forms or subscribing to communications.
The performance of a contract or pre-contractual steps at your request.
Compliance with a legal obligation.
Our legitimate interests in operating and improving our business, where these are not overridden by your rights.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
Legacy Group Holdings entities — affiliated companies within the Legacy Group for property and hospitality services.
Service providers — trusted third parties who assist us in operating our website and business (e.g. CRM platforms, email marketing tools), bound by confidentiality obligations.
Legal authorities — where required by law, court order, or regulatory authority.
Property professionals — attorneys, bond originators, or other professionals involved in a property transaction you have initiated.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
Essential cookies — necessary for the website to function correctly.
Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics).
Marketing cookies — to deliver relevant advertisements and track campaign performance.
You may disable cookies through your browser settings, though this may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and transaction records are typically retained for a minimum of 5 years in accordance with South African property and financial regulations.
7. Your Rights
Under POPIA, you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.
Object to the processing of your personal information.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us at gfoden@legacygroup.co.za.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites, including booking platforms for Legacy Hotels & Resorts. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Legacy Group Holdings (Pty) Ltd
The Leonardo, Shop Number 1, 3rd Floor
75 Maude Street, Sandton Central
Gauteng, South Africa
Email: gfoden@legacygroup.co.za
Tel: +27 11 245 4469