PAIA Manual

1. INTRODUCTION

The Promotion of Access to Information Act (PAIA) gives effect to Section 32 of the Constitution of the Republic of South Africa, which provides that everyone has the right of access to:

Any information held by the State; and
Any information held by another person (private body), where such information is required for the exercise or protection of any rights.

This PAIA Manual is intended to assist members of the public in understanding how to request access to information held by Legacy Living (Pty) Ltd.

2. PURPOSE OF THIS MANUAL

This Manual is intended to:

Explain the categories of records held by Legacy Living;
Provide guidance on how to request access to records;
Outline the types of information available without formal PAIA requests;
Provide details of the Information Officer;
Explain the request procedure under PAIA;
Provide information on applicable fees;
Outline how personal information is processed in accordance with POPIA.
3. COMPANY DETAILS

Organisation Name: Legacy Living (Pty) Ltd
Trading Name: Legacy Living
Website: https://www.legacyliving.co.za/

Physical Address: Not publicly confirmed
Postal Address: Not publicly confirmed
Email: Not publicly confirmed
Telephone: Not publicly confirmed

The Information Officer contact details must be confirmed by the organisation for formal submission.

4. INFORMATION OFFICER

In terms of PAIA, Legacy Living must appoint an Information Officer responsible for:

Receiving and processing PAIA requests;
Ensuring compliance with PAIA and POPIA;
Assisting requesters.

Information Officer: To be designated by Legacy Living
Deputy Information Officer: If applicable, appointed internally

5. GUIDE ON HOW TO USE PAIA

The South African Human Rights Commission (SAHRC) provides a guide explaining how to use PAIA.

It is available from:

The South African Human Rights Commission (SAHRC)
Or the Information Regulator of South Africa
6. CATEGORIES OF RECORDS HELD BY LEGACY LIVING

Legacy Living may hold the following categories of records:

6.1 Company Records
Company registration documents
Shareholding and governance documents
Internal policies and procedures
6.2 Financial Records
Accounting records
Bank-related information
Tax returns and VAT records
Audit reports
6.3 Human Resources Records
Employment contracts
Employee personal details
Payroll information
Disciplinary records
Recruitment information
6.4 Customer / Client Records
Customer contact details
Purchase history
Service agreements
Communication records
6.5 Operational Records
Marketing materials
Product/service documentation
Supplier agreements
Business plans
6.6 Website & Digital Records
Website user enquiries
Cookies and analytics data
Digital communication logs
7. RECORDS AVAILABLE WITHOUT A PAIA REQUEST

Some information may already be publicly available, such as:

Website content (https://www.legacyliving.co.za/)
Marketing materials
Public contact information
Published policies (if any)
8. PROCESSING OF PERSONAL INFORMATION (POPIA)

Legacy Living may collect and process personal information such as:

Names and surnames
Contact details
Email addresses
Physical addresses
Transaction history
Purpose of Processing:
Service delivery
Customer communication
Legal compliance
Internal administration
Marketing (where consent is provided)
Security Measures:

Legacy Living is expected to implement safeguards such as:

Password protection
Secure storage systems
Access control restrictions
Data encryption (where applicable)
9. REQUEST PROCEDURE (PAIA REQUEST)

To request access to information:

Complete the prescribed PAIA Request Form (Form 2)
Submit it to the Information Officer
Provide sufficient detail about the requested record
Indicate preferred form of access
Provide proof of identity (if required)

The Information Officer will:

Acknowledge receipt
Assess the request
Approve or refuse access (with reasons if refused)
10. GROUNDS FOR REFUSAL

Access may be refused where:

Information is confidential or protected
It involves personal privacy of a third party
It is commercially sensitive
It is legally privileged
It could compromise security or law enforcement
11. FEES

PAIA allows for the following fees:

Request fee (standard administrative fee)
Access fee (copying, printing, preparation costs)
Search and preparation fee (if applicable)

Fees are prescribed by regulation and may change.

12. INFORMATION REGULATOR CONTACT DETAILS

For complaints or assistance:

Information Regulator (South Africa)
Website: https://www.inforegulator.org.za/
Email: inforeg@justice.gov.za

13. AVAILABILITY OF THIS MANUAL

This PAIA Manual should be available:

On the Legacy Living website (https://www.legacyliving.co.za/)
On request from the company
At the registered business premises (if applicable)
14. DISCLAIMER

This document is a draft PAIA Manual prepared for informational and compliance structuring purposes based on South African PAIA requirements and standard industry templates. It is not an official legal publication of Legacy Living unless formally adopted by the company.